Refund Policy

Summary
At Lux Mods, we strive to provide high-quality digital products to our customers. We want you to be completely satisfied with your purchase, but we understand that sometimes a refund is necessary. This policy outlines the conditions under which refunds will be granted for digital goods.

Eligibility for Refund
Refunds for digital goods, such as e-books, software, or online courses, will be considered within 14 days of the purchase date. To be eligible for a refund, the digital product must not have been downloaded, accessed or used. Once the product has been downloaded or accessed, we cannot offer a refund.

How to Request a Refund
To request a refund, please contact us through our website or by email. Please provide your name, the date of purchase, and the reason for the refund request. We may request additional information to verify your eligibility for a refund.

Refund Processing
If your refund request is approved, we will process the refund within 14 days of the request being received. Refunds will be issued in the same form of payment used for the original purchase. If the purchase was made with a credit or debit card, please allow 7-10 business days for the refund to appear on your statement.

Technical Issues
If you experience technical issues with the digital product, please contact us as soon as possible. We will work with you to resolve the issue and provide assistance in accessing the product. In some cases, we may offer a replacement or exchange instead of a refund.

Modification of Policy
We reserve the right to modify this policy at any time without prior notice. Any changes to this policy will be posted on our website.

We take customer satisfaction seriously, and we are committed to providing high-quality digital products. If you have any questions about our refund policy or need assistance with a refund request, please contact us through our website or by email.